– Leading Business Management Software Provider Introduces Omni-Channel Communications Platform –
COLUMBIA, Md. – May 11, 2022 – Successware, a business management software company for the home service industry, announced today the launch of Successware™ Connection, a robust omni-channel communication platform. Connection brings all customer interactions into one place and gives business owners in the HVAC, electrical, plumbing and roofing industries an opportunity to build a robust marketing strategy by tracking and identifying key data metrics.
“The Successware team is always aiming to enhance our customer experience. We listen to feedback, requests, and customer insights to shape each product we release,” said Rohit Change, Chief Operating Officer of Authority Brands. “With Connection, home service businesses can now easily access customer records, shorten hold times, review marketing leads, and more, all backed by the cloud under a fully integrated system in Successware Office. Using this seamless communications experience, our customers can improve the way their team takes calls, grows their revenue, and builds better customer experiences.”
The main features of Connection include a soft phone system that puts voice, text, and email communications from customers in one communications contact center. Connection also auto assigns lead source, searches and finds customer records, and marks the call as booked or not booked to enable data-driven decision making.
This is the fourth tool in the Success Tools product line, which was designed to help home service companies manage and grow their business. Successware initially debuted Success Tools by Successware with Successware Track in September 2021 and Successware BookIt in October 2021, followed by Successware Pay in January. Now, customers have access to enhanced capabilities such as mobile timecard management, a communications contact center, an online payment function, and online appointment booking through Successware and Successware Mobile.
Starting in 2020, Successware has consistently updated its platform and mobile app to offer customers new features and functionality to mirror the changing landscape of the marketplace. Each new product speaks to Successware’s commitment to adapt the platform to the way their customers do business.
Learn more about the other Successware Tools and how they can help you improve your home service business.
Successware is an industry leading, business management software provider for the home services contractor industry dedicated to ensuring customers have all the resources they need to manage and grow their business. Successware is part of Authority Brands, the parent company to leading home service brands across the plumbing, electrical services, residential cleaning, at-home care, swimming pool repair and maintenance, tree removal, restoration, and pest control services sectors.
Headquartered in Columbia, Maryland, Authority Brands’ companies include 12 leading home service franchisors: America's Swimming Pool Company, Benjamin Franklin Plumbing, The Cleaning Authority, Color World Housepainting, DoodyCalls, Homewatch CareGivers, Mister Sparky, Monster Tree Service, Mosquito Squad, One Hour Heating & Air Conditioning, STOP Restoration, and Woofie's. Together, these brands provide home services through more than 1,900 territories operated by more than 1,000 franchise owners. Authority Brands is dedicated to supporting individual franchise owner growth by providing strong marketing, technology, and operational support.