Online Training Classes for
September and October
We are pleased to offer exclusive online training classes to our customers to provide you with the opportunity to learn valuable skills, tips and tricks, and information regarding Successware. To access our training videos, click here and log into the User Portal.
Attendance is limited, and spots are awarded on a first-come, first-served basis.
Accounts Receivable Invoice Processing
Date: Thursday, September 9
Time: 2 – 3:30 p.m. EST
Cost: $149
This one-session class is ideal for both those relatively new to Invoicing as well as those experienced users looking for alternate methods to handle other situations that may arise. This session will cover the basics of Invoicing, including Job Invoicing and Counter Sales using Pricebook task items and parts and material detail billing. We will also discuss managing the Invoice Tracking features of Successware and options for entering cash receipts. This class will also address features included on invoices that affect other areas of Successware, such as pay bases for piece rate payroll and “line types” for scorecard reporting. Click HERE to register.
Customer Service Essentials
Date: Wednesday, September 15 – Thursday, September 16
Time: 2 – 3:30 p.m. EST
Cost: $249
This class includes everything you need to know about call taking and dispatch in Successware. The first day of class covers call taking and job creating, while the second day encompasses the call center and its functionality. This class is perfect for a new customer service representative (CSR) or an experienced user who wants to improve their skills. Click HERE to register.
Successware Pricebook
Date: Wednesday, September 22 – Thursday, September 23
Time: 2 – 3:30 p.m. EST
Cost: $249
The Pricebook is a list of EVERYTHING your company sells, purchases, and pays for. In it, you will organize items based on how you want to search for them and how they should affect the general ledger. In this two-session class, you will learn about the role played by the Pricebook in controlling accounting flow, as well as in the creation of customer invoices, purchasing, accounts payable, and more! We will begin with an overview of Sale and Expense types and the “pointers,” which tell Successware where the items you buy and sell should post as revenue and expense in the general ledger. You will then learn to attach these “pointers” to the items in your Pricebook. You will learn to add part, labor, and miscellaneous items which can be used in time and material billings, as well as serve as the detail when building flat rate tasks. You will learn to build and modify flat rate tasks in the Pricebook and learn how the detail in your tasks is used when job costing and running reports. You will learn to add overhead items, which will serve as detail on AP invoices and allow you to run detailed reports on where your company is spending its “overhead” funds. Finally, you will learn to search for and use the Pricebook items created as a line item on Customer and Vendor Invoices as well as Purchase Orders. A review of the resulting general ledger audit trail will follow each example. Click HERE to register.
Setting Up Inventory
Date: Tuesday, October 12
Time: Time: 2 – 3:30 p.m. EST
Cost: $149
In this one-session class, we will examine the general ledger accounts, expense types and adjustment codes that are used for inventory processing. We will setup material and equipment items to be tracked via the inventory module. We will create warehouse locations for inventory, including setup of trucks as warehouses, and also create stock lists for the different warehouses. We will also examine the complete process for activation of inventory, including setting a count date, performing a physical count and activating the general ledger posting. Click HERE to register.
Processing Inventory
Date: Wednesday, October 13 – Thursday, October 14
Time: Time: 2 – 3:30 p.m. EST
Cost: $249
This two-session class offers an extensive overview of processes related to the daily processing of Inventory in Successware. The class is intended for users who have already completed inventory setup and are looking for detailed instruction in its daily maintenance and use. The class will cover the processes involved with “moving” items around in the system, as well as a number of special situations such as error correction, vendor refunds, and automated purchasing and restocking. Click HERE to register.
Account Register
Date: Wednesday, October 20
Time: Time: 2 – 3:30 p.m. EST
Cost: $149
Do you need help identifying the essentials of properly processing and maintaining your register accounts? Then you should consider taking this class! The 90-minute sessions reviews the process of reconciling your cash box, bank, and credit card accounts, as well as making deposits of reconciled funds into your bank accounts. We will also identify the procedures to follow when deposits or reconciliations need to be reversed or edited. Other topics to be covered include the recording of insufficient fund checks, the correction of incorrect check numbers, and recording miscellaneous payments made from bank and credit card accounts. Click HERE to register.
Managing Equipment and Warranties
Date: Wednesday, October 27
Time: Time: 2 – 3:30 p.m. EST
Cost: $149
This one-day session will provide instruction on the creation and maintenance of equipment and warranty records. The class will also include attachment of equipment to invoices in order to maintain equipment history, and charging to both inhouse and third party warranties. We will also review several reports concerning equipment and warranties. Click HERE to register.
Click HERE to register
NOTE: We will contact you via email after receiving your registration information, generally within one business day. To access our training videos, please click here and log into the User Portal.
