Success Tools by Successware
Make sure your customers and technicians are getting the most out of your online tools. Success Tools by Successware® is a group of continually optimized customer success software tools designed to enhance our Successware Office™ platform.
Using the right CSM software with the perfect features for your business will help you increase customer retention. Success Tools provide many helpful functions for techs and customers, including:
- Mobile timecard management
- Communications contact center
- Online payments
Successware Track
Always know where you’re needed next with Successware Track™, a version of the Successware mobile app designed specifically for apprentices and helpers who don’t need the full functionality of Successware Mobile™. Successware Track offers timecard management and geolocation features, as well as the ability to take and upload photographs.
Successware Invoice
Get paid quickly, from anywhere. Our Successware Invoice™ online payment functionality ties directly into the accounting module, allowing your company to email a link directly to customers with an invoice for online payment.Successware Connection
Streamline appointment reminders, marketing, and more with Successware Connection™, a robust omnichannel communication platform incorporated directly into Successware Office. This powerful tool offers voice, text, and email options in one user-friendly communications contact center. Successware Connection will auto-assign the lead source, locate customer records, and mark the call as booked or not booked to enable data-driven decision-making.
Please contact your Account Executive for more information regarding Success Tools or call 888-272-8009 to get started with Successware today.
