Q:Do you sell the program as a whole or by the individual module?
A:Successware is offered as an entire “business management system.” So as your needs as a business grow, you simply begin to use those additional modules at no extra cost.
Q:Do I install Successware at my office or is it “in the cloud”?
A:The answer is up to you. You can choose to install Successware on your own server (your server and workstations must meet our minimum hardware requirements) or you can operate Successware as an internet “cloud-based” application.
Q:What are the benefits to hosting in the cloud?
A:Successware has partnered with Advance2000 to deliver our users an unparalleled experience.
Hosting Successware at Advance2000 means:
-- Your software is available from anywhere in the world you can access the internet (including your home).
-- Dedicated service desk which is available 24/7/365
-- 99.99% Uptime Service Level Multiple Data centers with secure offsite backup of data (Redundancy of data, Data center security (e.g., biometrics authentication and video surveillance) , Management and support of your private “Advance2000 Cloud”)
-- Coordination of future upgrades to Successware
-- IT Support, Hosted Phones, Email, Cloud Computing and more
Q:How long does it take to get started?
A:There’s no exact amount of time. Some companies are up and running within a week of initial training. Others can take much longer. Setting up Successware is comprised of two main tasks: setting up your “codes” and setting up your “opening balances”.
Setting up your “codes” typically consist of things specific to your company, such as: who are your employees, what job types do they each do, what hours do they work, what cities and zip codes do you service, what departments you want setup, what lead sources do your customers come from, etc.
Setting up your “opening balances” consists of your open Accounts Receivable, Accounts Payable, and starting General Ledger balances. This isn’t difficult to do and it won’t take weeks to do, but it’s going to take longer than an hour or two. To make the process as simple as possible, we’ve developed a “Quick-Start” module in Successware that takes you by the hand through the whole process. In addition, our support staff is eager to help you with any questions you may have!
Q:Can you convert my data from my current software to Successware?
A:Data conversion is a very important part of getting started with Successware and can help you save hundreds of hours. There are 2 important steps to a successful data conversion: Getting the data out of your current software system (the export) and bringing the data into Successware (the import). Once you provide us with the data (exporting), we will provide the second step (importing). After you’ve registered with us, a member of our data conversion team will reach out to help you through the process. Typically, we can import your customer list, service history, equipment, flat rate pricing, and inventory items if they can be exported from your existing software.
Q:Will this work for both service and new construction?
A:Yes. We have comprehensive job costing capabilities – including a full Project Management module – at NO extra cost!
Q:Do you Process Payroll?
A:Successware will fully accumulate, calculate and post gross earning, but we do not maintain tax tables necessary to generate your employee’s net pay. To accommodate this, we offer direct import/export features with both ADP as well as QuickBooks and have customers who use numerous other payroll services with Successware.
Q:Can I Import my current pricebook into Successware?
A:You can! While we offer a pricebook tool in Successware which allows you to build your own flat rate pricebook, we also offer imports of most major third-party pricebooks in your industry, including Profit Rhino, NSPG, Profit Strategy, the New Flat Rate, and Callahan Roach.
Q:How do I learn how to use the program?
A:Successware has developed the most comprehensive training program in the industry today. The cost of the class is part of your initial investment and allows two representatives from your company to attend.
Q:Who should I send to training?
A:Training is intended to instruct you on getting set up and running as quickly as possible. It is recommended that your attendees are involved in daily accounting functions (AR, AP, Bank Account processing) and customer/job processing. All day-to-day functionality of the software will be covered with the exception of Inventory Management and Payroll Processing. Both of these topics are available in an overview format via live web-based training which is available to you at no additional cost.
We also have web-based training modules available for members of your staff to aid in learning Successware or to refresh their skills.
Q:Do you offer any type of ongoing training?
A:Yes. Our most popular option is our web-based training classes. Using teleconferencing along with an Internet-based browser, your staff can learn from the comfort and convenience of your office!
Each month we have different classes covering various topics. Classes generally run 90 minutes each. Some topics are two-session classes – one 90 minute class on the first day and a second 90-minute class the next day. We also offer personal one-on-one telephone training as well as specialized training.
Q:Can someone come to our office and help us set up Successware?
A:Do you want someone to hold your hand to make sure you’re doing everything correctly and quickly? Then you want to take advantage of our “On-Site Implementation” service. After you attend our initial training course, we can send a member of our support team to your business. location. That person's only job is to get you up and running!Our team member will guide you through the entire set-up process! By the time implementation is complete, your company is up and running! Please note that On-Site Implementation does not take the place of of the initial training course. You still must attend the class.
Q:How often can I call for support?
A:As often as you need! Unlimited Support is included in your monthly license fee. Our support team is available to you Monday- Friday from 8:00 AM to 8:00 PM Eastern Time.
Q:How often are updates released?
A:We’re constantly working on the program. Sometimes we’ll have minor enhancements – little tweaks to make things simpler for you. Other times we’ll have brand new features. This could be a new report or it could be a brand-new module. Getting the updates is a snap because they’re available online! We’ll send out emails when there are major updates available and, if you use the hosted version of Successware, you’ll be updated automatically. Best of all, every update, enhancement, and new module is included in your monthly licensing fee.
Reporting modules help you measure, track, and improve various areas within your business. From individual call taker and technician performance metrics to job profitability reports, Successware gives you the data you need to make important business decisions.
Fully integrated accounting – no double-entry of information into dispatching programs or bookkeeping software! Not only will this save time, but it will also allow you to better understand your business by running both your operational and financial reports on the same data.
Mobile Field Service Management
Get your technicians onboarded quickly with Successware Mobile –intuitive design makes it easy to learn on the job, in the field. Detailed views of the job, the customer, physical location, and equipment are all available at your technician’s fingertips.
Customer Account Management
Reach out to every customer who hasn’t had a visit in the last year, target individuals with old equipment that may need replacement, or offer special deals to your membership customers. All of this is easy to do with Successware!