At Successware, we are lucky to have some of the best customers in the business. We love seeing their businesses grow and thrive and are happy to be part of that growth. We strive to provide the best possible product and customer experience to help make that growth happen.
Dedicated Customer Success Team
While we are so thankful for our customers, they are also thankful for us! One common theme we hear from them is that they LOVE our support team and customer service. At Successware, we ensure you can always get in touch with a member of our support team whenever you have a question or issue. We make sure you feel valued and not just another number in the queue.
Not only do we have a very responsive, helpful customer service team, but we provide your employees with valuable online learning courses so you can get the most out of Successware. We offer our customers a Learning Management System with training courses for Successware and Successware Mobile. These courses are great if your employees need a refresher or if you hire a new employee and need help getting them onboarded.
"The support team is awesome. They always call back quickly and are very knowledgeable"
"I love how easy Successware is to use. The lessons are helpful for training, the support videos are easy to follow and if you can't figure out how to do what you want from that, the support staff on the phone are extremely responsive and helpful!"
Convenient, All-In-One Platform
Our customers are also thankful and appreciative of how integrated our platform is. Successware houses all your service and operational data and financials in one place. We eliminate the need for additional software packages because all data seamlessly flows from Successware Mobile to our back-office platform, Successware Office.
All of our modules connect and talk with one another, so you know you have the most updated information at all times. Your employees no longer have to juggle multiple different software packages like service agreement software, digital storage, accounting software, invoice software, and more. Successware offers it all in one convenient platform.
"The best thing about Successware is that it eliminates the need for multiple programs. You can time keep, track inventory, job cost, track phone calls, process payments/invoices, process payroll, dispatch, do all your accounting, etc. Like I said, it's the buffet of software."
"If you are looking for an all-inclusive service program that includes service dispatch, accounting, reporting and marketing this is the best option I have seen."
"The upside of using Successware is how integrated it is! The scheduling, payroll, accounting, reporting and quoting functions work with each other so well. It's seamless and easy to use."
One way our platform stands out from the competition is that we have accounting built directly into our software. We eliminate the need for your business to pay for service software and accounting software, saving you both time and money.
All financial information from completed jobs flows into our back-office platform. With Successware, there is no need for your employees to have to conduct double entry of information into an external accounting platform, or have to wait for the data to sync, which can also cause issues.
Having all this data and information in one place makes reporting more robust. Our new Successware platform offers Successware Insights, an in-depth reporting module where you can access key performance indicators and business metrics at the touch of a button, so you always can see the health of your business.
"[Successware has a] very robust and error free accounting system. It's just about impossible to make a mistake once you have your system set-up. The checks and balances, reporting and ease of use make it so easy to work with."
"It's all in one for us - I don't have to use both QuickBooks and a scheduling software each month- from the call to the production of financials - it's an all-in-one solution."