While your master electricians are out repairing circuit breakers and control systems, your back-office staff is hard at work taking calls, running reports, handling finances, and more. Successware is just the platform your electrical business needs to manage your back-office needs and electricians in the field.
Successware and Successware Mobile will help you take calls, market to customers, and track job progress all in one place. If you want a way to reduce overhead costs while growing your electrical service business, invest in your business with Successware.
Some key business management features Successware offers are:
- Callback Tracking: Call takers have the ability to identify whether or not an appointment is a callback relating to a previous appointment. They can link the new appointment to the original one, which will allow you to run reports to see which technicians are causing callbacks. This will help you identify who needs additional technical training.
- Inventory Management: This module allows you to track the quantity of parts and equipment you have on hand. It is essential to have the right equipment and parts in stock in order to complete your jobs on time.
- Field Reporting: With Successware, you can evaluate your electrician's performance at any given time. Once your electricians close out a job, it will automatically send the information to the back office. You can get live updates of performance numbers which will help you give real-time feedback to maximize revenue.
Our electrical software allows electricians to retain technicians, handle dispatching more efficiently, book calls, integrate accounting, and handle sales and marketing all from the same platform. Improve your profitability while growing your electrical business into the future with Successware.
Find out how Successware can help you handle all aspects of your business using one streamlined platform!
Call taking, dispatching, integrated accounting, sales & marketing tools, customer relationship management, and customer reporting – all in one solution.
Retain your technicians.
Easy to onboard and easy to use, Successware Mobile’s streamlined job summary form reduces technician administrative time and keeps your dispatchers happy.
Impress your customers.
Notify customers when the technician is en route, recommend custom solutions and follow up with a satisfaction check to ensure the job was done right.
Make more on each job.
Sales tools make even the most hesitant technician a confident one, helping empower your team and grow your business.
Integrated accounting ties revenue to specific job data, allowing you to see the daily impact to your bottom line.
Squeeze more jobs into a day.
Dispatching tools leverage technician skill set and current location to build efficient routes.
Done an absolutely fantastic job!- Kim P.
Successware has made a huge difference on margins.- Sarah V.
We can handle so many parts of our business with this software.- Amanda B.
Successware helped us grow.- David K.
Outstanding product!- Cindy E.
Reporting modules help you measure, track, and improve various areas within your business. From individual call taker and technician performance metrics to job profitability reports, Successware gives you the data you need to make important business decisions.
Fully integrated accounting – no double-entry of information into dispatching programs or bookkeeping software! Not only will this save time, but it will also allow you to better understand your business by running both your operational and financial reports on the same data.
Mobile Field Service Management
Get your technicians onboarded quickly with Successware Mobile –intuitive design makes it easy to learn on the job, in the field. Detailed views of the job, the customer, physical location, and equipment are all available at your technician’s fingertips.
Customer Account Management
Reach out to every customer who hasn’t had a visit in the last year, target individuals with old equipment that may need replacement, or offer special deals to your membership customers. All of this is easy to do with Successware!